This is why people have high wait times when they call retail stores. Micro managment

Ive since quit this job. She wanted me to let her know before I transfered calls even though she was notriously not available when messaged. After wasting time explaining the situation to her for about twenty 20 minutes she tells me to transfer after figuring out she has no clue what she's talking about. This is why people that call into call centers have such high wait times. She got fired a few weeks later lol