Please need answers. I might have triggered a temporary log in lockout on my account and I'm worried about the sale I made and if it will be paused or withheld. Has anyone every encountered white screen saying "Contact Support For further assistance accessing your account, please contact us."

Warning Long Post:

I am now worried about a sale that I made today, luckily before this issue came up I was able to buy a shipping label for the sale and I have the QR code in my email to drop it off at the post office. My worry is will what I did cause my account to be paused and the sale be put on hold or cancelled.

So as seller we all know that ebay can sometimes randomly log you out so you would have to re-sign in. I don't have the Stayed Sign In box checked when I log in so sometimes when I visit other listings it would ask me to to sign back in so when I do that I would have to request a new SMS text verification code. Well I had an item for sale that I kept checking every 30 minutes and that meant sometimes when I check I would be logged out so I had to request a code. I think I did this too many times in 24 hours because I stopped getting SMS text verification code, but instead after entering my password correctly I was sent to a page that said "Let's verify it's you, For security we need to make sure its really you" then it has my email and has a Email Me button to send a verification code to my email instead of text.

That was odd and I thought something changed with my account so when I went into account setting to look at my Security and Sign In details and Personal Info I had to re-sign into those which meant requesting even more codes. I then was told to try toggling off 2 factor and then turning it back on. I did that which meant getting more codes so I was able to get a code sent to my phone to verify my phone number for the 2 factor, but it was different so I know my phone and ebay can communicate. Anyways after verifying my phone and email and the phone is set as the primary one my friend told me to clear your browser cookie and the try to log in.

After doing that I am not seeing the page that said a verification code is being sent to my email. Instead I am not stuck on a blank page that said "Contact Support For further assistance accessing your account, please contact us." I can't request codes anymore! I did contact ebay and spoke to a representative and she hold me she looked at my account and did not see any sort of block, restriction or suspension on it. Everything looks good. She told me to try again on the same browser and I still kept getting the page to Contact Support. She told me to try another browser and I tried Firefox on my PC which has no cookies for ebay and doesn't get used. I was still getting the Contact Support message. She said that I should wait 24 - 72 hours before trying to log in again and that she sent a ticket to IT as well.

Has anyone encountered this before? My current theory is that requesting too many SMS code because ebay staying signed in is glitchy on certain pages caused my SMS phone to be flagged for suspicious activity, so it stopped getting those codes, but my email was set up as a secondary method so I still continued getting codes for that. Then when I stupidly deleted the cookies for ebay it removed my PC as a trusted device and because it was already flagged it stopped sending codes all together not even to my email. Is this likely something that will just fix itself if I don't try to log in anymore for 24 - 48 hours? Will this log in issue or flag affect anything on my account like recent sales?