Fedex Lost My Pallets

Placed my order for a new NAI cluster in January, finally shipped Aug 27th. Fedex picked up in San Jose and scanned at Oakland distribution center, then it just stopped. Was supposed to be delivered Tuesday, Sep 1, got a notification Sunday night that it was arriving Monday morning, so early, but then that window slipped from 8:45-12:45 to by end of day, then back to Tuesday, but still showed in Oakland. Opened a case with Fedex Weds as the tracking had changed to an exclamation mark with just “we’ll update you when your package is scanned again”. Fedex called me Thursday and asked me generic questions like “whats the approximate value? What color is the item? What model? What serial numbers?” Etc, then late Friday night got an email from Fedex saying “unfortunately we’re unable to locate your package. Contact your shipper.”

Absolutely wild… current value of the hardware with all that RAM and the Nvidia Black 6000s the nodes are populated with is roughly $1m at today’s price.

Nutanix has said they’ve begun the process of placing a replacement order. I asked if it would be covered under support since support and licensing starts the moment they’re shipped, so should be NBD parts. I guess count it as a total cluster loss? Idk… I know I can’t wait another 8-12 months for the hardware.

Immix claims they spoke with Fedex and Fedex said one of their “partner” carriers took it for delivery to the next hub which would be my local one, but it’s been radio silence since then. My reseller is keeping tabs on it for me, but damn… they may need to have armored trucks moving this stuff at its current value, I guess. Someone has bars of gold on pallets whether they’re aware of it or not.