Account deleted - new account verification fails - money in account

Hi, I had an account with Platinum rank that I deleted last week, and it was already KYC verified. A few days after deleting it, I created a new account and purchased two packs yesterday.

One thing to note is that I accidentally entered the incorrect CVC for my credit card when purchasing the packs, but for some reason, the transactions still went through.

Now I’m unable to withdraw from the new account because it won’t let me complete verification, apparently because the system thinks I still have another account. I did have another account, but as mentioned, it has already been deleted.

I’ve opened a support ticket but haven’t received a response yet. Based on feedback I’ve seen elsewhere, I’m worried this may take a while to resolve, and I’d really like to withdraw my funds as soon as possible.