Frustrating experience on New Boox Go Color 7 - Can't Sign into Cloud

I have a brand new Boox Go Color 7, but no matter what I try, I can't sign into the Boox cloud.

• I want to sync my notes so I can use their writing app, but
• when I click on the QR code to connect with my phone, the QR code just shows up blank.
• When I send a verification code to my email, it sends the verification code, but when I click submit on my device it just loads and does nothing.
• What i've tried: I've restarted my device multiple times, tried over multiple days, and tried different Wi‑Fi networks to no avail. The time and region are correct on my device, and I can't figure out for the life of me what's wrong!! I've tried connecting my cellphone, but the cloud wont let me add it.

P.S. I just tried submitting a feedback request in my settings to the BooksGo team, and not even that is working. Does anyone know something that can help me?