What should a CX technology provider be able to demonstrate in 20 minutes?

I’m helping organise an online CX technology demonstration event, and I’m interested in the practitioner perspective.

If a technology provider had only 20 minutes to prove that its solution was relevant, what would you want to see?

A real workflow?

Integration capabilities?

Evidence of business impact?

The customer journey before and after implementation?

We’ll be putting several providers through this format, including Five9, HGS, sandsiv+, NSL, HyperITech and Value Architect.

Details are available here:

Posted Sep 8, 2026, 11:41 AM UTC