Hello visited aimms deoghar today or I can say just now check body for details

Actually wanted to ask a question is was just curious that is there any law that no student should talk to any patient or something because before also I have visited 2 times and I am noticing this. I am a jee asspirant just curious to ask something to the normal students .the first time I visited I asked where is Mess and they ignored I thought they didn't heard my voice but the 2nd time I visited I asked something but that was related question to their life and they ignored that too actually i was eating there only so I thought they will listen to me but the 3rd time I asked where is ent department and they ignored that too they listened and ignored why am I ugly or i am just overthinking or it is matter or ego or something else please tell now writing this message while coming home