Vinted non-existent customer service.

I recently joined Vinted and overall have had a good selling experience. My issue with them is their AI customer service. I don’t even know if there are live people working there, but I keep getting canned answers that don’t even address the question at hand. For example, I was just send a “warning“ email within the app, to hold off on selling to somebody because they are banned. The challenge is, I have no transaction history with the person they identified in their message to me. I have now ask them three times “why did you send this to me when I have no history of transaction with this person?“ And keep getting the same non-answer

At this point I’m not going to worry about it because I have no transaction with this person, but I’m not happy with the fact that clearly they’ve misidentified me with a different seller and I can’t even get a straight answer after how that may have happened.

Would love to hear others’ experiences.