IEEPA Tariff Refunds from DHL as Importer of Record

DHL was the importer of record on a bunch of my shipments. They've only processed one IEEPA refund and I have no visibility into the rest.

They won't tell me which shipments they've actually filed claims on. Even my account rep can't give me a straight answer on what's been submitted. Worried time may run out and I lose the ability to get those refunds.

Questions for anyone who's dealt with this:

Has anyone gotten all their IEEPA refunds back where a carrier was importer of record?

Did you get any confirmation of which entries they filed on?

What worked to push them or escalate past the account rep?

Also, for anyone who received the refunds, did they just refund back into your DHL account as a credit? I want to get our refunds back onto our original payment method (credit card) so I can put them towards other expenses, not just DHL invoices.