Connexus Update
Has anyone else noticed changes in Connexus after the recent update?
• A patient came to pick up Gemtesa 75 mg. The first refill cost the patient $50, but now when we billed the insurance, the copay is $380. When I checked the claim, Connexus no longer showed the claim details. How are you checking the reason for the price increase or claim details after the update?
• Also, when we previously changed the quantity or switched between generic and brand name, the prescription would usually return to the queue and show the bag number. Today, after making a change, it went directly to filling without showing a bag number. I had to remember approximately which day it was filled and search for it that way.
Did Connexus get updated, or has anyone else experienced these changes?
Posted Sep 8, 2026, 5:00 PM UTC