New NewsHosting customer: Is the web search supposed to be such a piece of junk?

I just signed up for the NewsHosting deal and I'm not impressed at all. Yesterdays episode of a show, searched for it in their web interface, downloaded the NZB, first thing SABnzbd does is show me a red error saying it's not complete

What a piece of absolute garbage, is it supposed to be this bad?

Is there a money back guarantee for the $1.99/month promo? I was much better off with Torrents, minus the speed, from what I can tell

Indexers cost money, this is again, added money

Not seeing the hype here at all, maybe for people who can't get access to private sites?