Watch out when subscribing to flowkey.

Just a quick heads up. I have been getting back into piano (played a bit while doing a jazz guitar major at Uni) and wanted a fun way to build some repertoire . Flowkey recently had a %65 discount happening, which they had sent me several emails about.

I figured why not and it started my 7 day free trial. Anyway it turns out it did not give me the discount at all which I luckily noticed before the seven days were up. I did not however notice this before the discount promotion ended.
So I contacted them and despite being able to see I signed up for premium during the special, which they had sent me linked to my free account (that’s how they got my email) they would not give me the discount. That’s fine, there’s other apps I can use and really Flowkey was more for fun than anything else but I do find the business practice a bit odd. Sending promotion emails through emails linked to accounts and not having the offer loaded is a strange choice.
It comes across a but scammy tbh. Given the app being installed makes their website link me back or the app in my phone and the discount seeming to need to have been done through the website and not the app, it seems I would need to specifically log in on a desktop to utilize the promotion.

I also don’t get why they would shed my business elsewhere and not honour the discount since they can see i signed up for premium during it and especially since it basically free money, as I’m just another used on their app so there’s no real cost per se.

What could have been me using, supporting and telling those around me about a fun piano app now has me wary of their business practices and not sure if I’ll bother with them if another sale comes around.

There’s just so many great apps and resources these days it strikes me as strange to turn away business you already essentially have but a lack of coordination on their end integrating their marketing with their actual app set me up to spend significantly more than what they had promised my through their marketing.

Anyway! Just letting people know to double check when signing up through apps as I found out, while figuring out what happened, that this “mistake” is known to happened across some other platforms too. Honestly I think they could easily fix it but benefit too much from those who don’t notice in time, so there’s no real incentive since they can just blame the app, despite them being responsible for it’s implementation. Comes across as a bait and switch frankly.
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