Waiting

I have been in my townhouse for years. The flooring in front of my bedroom is coming up (inspection guy says they weren’t laid right). My son who is 8 had on a different pair of slipper (chunky pair), the slipper got caught on the flooring and he falls down the stairs! I did take him to the ER he was sore. I wrote them the same day and it has been come Friday 4 days since. How long should I wait to call about fixing this?