Aarke support is a joke (in Europe)

I wanted to love my aarke carbonator so much. it looks great and every time i use it i feel like i am operating an industrial grade machine that require nuclear access codes... you feel truly special. the problem is the internal mechanisms are flimsy and the service is horrible. here are some examples of my experience only after 18 months.

1. i ordered the cylinders through them to try the aarke cylinder loop, without my asking they put me on a subscription. fortunately i had used a 1-time use credit card and it was declined when they tried to charge it automatically on the 2nd loop. this allowed me to cancel the subscription (fyi: where i live compatible cylinders are much cheaper in the supermarket) so no point in using the aarke cylinder loop.

2. when they sent me the replacement cylinders, they sent a wrong cylinder. I received a cylinder that was not compatible with my machine. one compatible and one incompatible cylinder - who does that?? it took them an eternity to reply to my request to reship the correct cylinder. i had already shipped my 2 empty cylinders so i had to go and find an empty box.

3. when they sent me the cylinders, there was no return label to ship back the empty cylinders. i had to print the label. i know this is not a big deal but a "premium brand" should really not make these basic mistakes. even if you outsource your logistics, c'mon do better !

4. finally after about 18 months the machine does not push enough gas to make carbonated water. I thought it was the gasket and replaced it with the spare one that is provided (this is a nice touch) but still no luck. i asked several AI engines and they helped me troubleshoot but finally told me to reach aarke directly. I did, it took them one week to reply (similar to what happened when they sent me the wrong cylinder). aarke support asked me to replace the gasket - which i had already told them i had. they asked me to use a bike pump or air compressor to unblock the nozzle. i did that but it did not solve the issue. they asked me for proof of purchase to see if it is under warranty. i told them you have the serial number, i bought it on your website, you have EVERYTHING... they still have not replied...it's been almost 4 weeks where i cannot use the carbonator. i think they are taking it easy to see if the warranty runs out. basically the only solutions they proposed were change the gasket or unblock the nozzle.
   honestly the product looks nice on the kitchen counter but that is basically it.