mohela reporting "missed payments" even though I paid my minimum in full
Back in December my first resumed autopayment didn't go through on my due date, so I stupidly submitted a manual payment the next day. A couple days later both payments went through. I was told 3 different things by 3 different supervisors but ultimately was not able to get a refund for the duplicate payment.
I believe that this "overpayment" put 1 of my 12 loans in "paid ahead status". So for July and August, I had $0 due for this one loan.
For July and August, I paid the exact payment on my billing statement. However the $0 due for July and August were reported to FSA as "missed payments".
Mohela said they would submit a request to review it, which can take 120 business days. FSA advised me to submit a reconsideration request.
October 1st will be my 120th payment (but I still need to buy back 14 months of payments). Should I submit a reconsideration request now to FSA? Or wait until next year for Mohela to fix it? I'm so paranoid of messing anything up this close to the finish line... Thanks in advance for any advice!!
Posted Sep 11, 2026, 3:26 PM UTC