Pixel 10 pro trade in nightmare hasn't been resolved to this day

Just received an email that I've sent an incorrect device (pixel 9 pro) instead of Pixel 10 and that there's an adjustment charge of 120 dollars.

I sent my device 2 weeks after receiving the order due to multiple reports on this subreddit about the issue with this model, hoping that there would be enough time for them to fix it.

Well, guess they didn't. Thankfully I recorded good videos of literally handling the phone to ups employee and that was enough to have the case escalated but I find it unacceptable for a major corporation to have such issues, and making their loyal customers to make recordings of their devices because their partner doesn't have info on the correct models...