Need Help regarding closing my Easypaisa account.

Hey guy, a while ago I opened my Easypaisa account on my brother's sim. Now i just got my own Sim. I was hoping to convert mu Acc from my brother's Sim to my own. I know i have to get the other account permanently closed before i can open a new one on my own Sim.

The issue is i am unable to Permanently close my Easypaisa account. There is no option to talk to an agent over call. I tried calling 3737 and there is no option to talk to an agent. I also tried the "1" option which says if i want to close my account temporarily or permanently. Even when i select permanently close option, it closes my account Temporarily.

I need to know how to talk to a real Easypaisa Agent (a Person) that can close my account. So, i can open a new account on my own Sim.

I really appreciate the help in Advance. 🙏🏻🥲🫶🏻