WHOOP Not Recording Sleep or Workout Data — Crossed-Out Graph Symbol

Hello everyone,

I hope you’re all doing well. I purchased my WHOOP 12 days ago on a free trial because I wanted to test it properly before committing to a membership.

Unfortunately, the device is not progressing properly with either my sleep data or workout/activity data. It recorded some data initially, but since then it often detects my sleep or activity while showing a crossed-out graph symbol, and the scores are not being calculated properly.

I’ve been in contact with WHOOP Support for around 10 days, but so far they’ve mainly advised me to change the position of the device and adjust how I wear it. I’ve tried different positions, resetting the device, and updating to the latest firmware, but nothing has changed.

The device can still show my live heart rate, so it seems to be detecting something, but it is not consistently recording enough usable data for sleep, recovery, strain, and workouts.

Has anyone experienced the same issue? Did troubleshooting eventually fix it, or did WHOOP have to replace your device?

I’d really appreciate hearing how you resolved it because my free trial is being used up while I’m still unable to properly test the features before deciding on the membership