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"Tornado 32" webOS Hub TV stuck on German region — YouTube/Netflix won't work in Ukraine, can't change 'Service Country

Issue

Hi everyone,

I bought a Tornado 32" HD Smart TV (powered by webOS Hub) — seems to be a budget brand sold mainly in Germany. I'm currently using it in Ukraine, and I'm running into an issue where apps like YouTube give me an error:

"This program or service is not currently available in your country. Please contact customer service."

I checked Settings → Location, and found:

Broadcasting Country: United Kingdom

Service Country: Germany

I tried looking for a way to change "Service Country" to Ukraine, but I'm not sure if that option even exists, or if it requires a factory reset.

Has anyone dealt with this on a webOS Hub TV (not full LG webOS)? Is there a way to properly change the service country, or is this locked at the firmware level for this specific TV model?

Any help would be appreciated — thanks!

Posted Sep 12, 2026, 8:37 AM UTC

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