I want a clear answer from Outlier Support.

I joined Outlier AI about a month ago and started working on their projects. My first week's payment was processed normally.

During my second week, my earnings reached approximately $500 USD. Suddenly, my account was suspended.

What makes this extremely frustrating is that I had a good quality score and had received no prior warning telling me that my work or account was under investigation.

I immediately contacted Support. I was told that my eligible earnings would be processed within 2 weeks.

That 2-week period has now passed.

Instead of receiving my payment or a proper explanation, I keep receiving generic responses stating that my account violated the Community Guidelines/Terms.

But I still have not been told:

1. What specific rule did I allegedly violate?
2. Which task, submission, or activity caused the violation?
3. Why was my account suddenly suspended without a clear warning?
4. What happened to the ~$500+ I had already earned?
5. Which portion of my earnings has been determined to be eligible or ineligible?
6. When exactly will my eligible earnings be released?

My support ticket is #5064007.

Outlier Support — I am asking for a specific answer, not another automated response.

If there was genuinely a violation, please identify the specific violation and explain what happened. I am willing to cooperate with any legitimate review.

But if there are eligible earnings from work I completed before the suspension, I expect those earnings to be properly reviewed and paid rather than repeatedly receiving generic emails.

I have also seen other workers reporting similar experiences with sudden suspensions and withheld earnings, which makes this situation even more concerning.

I am posting this publicly because my private support requests have not given me a meaningful explanation.

I would appreciate someone from Outlier Support reviewing Ticket #5064007 and providing a clear, case-specific response.

Outlier: Please tell me what I allegedly did, what happened to my earned ~$500+, and when my eligible payment will be released.