Pro 20x user suddenly downgraded to 5x, weren’t existing subscribers supposed to keep 20x?

Complaint

https://preview.redd.it/ntntfttxx1ph1.png?width=896&format=png&auto=webp&s=fe373707a8f819f64f9ef2e285fe0dc915e43ecb

What’s going on? I was subscribed to the Pro 20x plan, but today I was suddenly downgraded to the 5x plan.

I thought existing 20x subscribers were supposed to be grandfathered in and allowed to keep the plan. Did something change, or is this happening to anyone else?

Posted Sep 12, 2026, 8:46 AM UTC

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