Wondering if this has happened to anyone else. We used Amazon Global Logistics (AGL) for the first time. The booking quote in Seller Central was clear that there will be no surprise fees (pay what you book). Well that did not happen. Amazon credited our account approximately 20% more that what we were quoted, over $1000. We paid customs and duties to CBP directly and delivered the cargo to the port ourselves.   
  
Our cargo was always ready by the cargo ready date but AGL pushed it back due to the carrier wanting to do a special review causing our rate card to increase. Ok fine, but AGL's terms and conditions state that notice would be given if this happened and we were not given notice.  

Section 9.2 states " You acknowledge that the actual rate and resulting charge may differ from the Preliminary Estimate or the Collection Fee Estimate if a different rate is in effect on the cargo ready date on your Booking Order, the terminal or container freight station gate-in date, or relevant date for any program offering, **provided you are notified of the new rate prior to tendering Cargo**."

[https://supplychain.amazon.com/legal/service-terms/global-logistics-freight](https://supplychain.amazon.com/legal/service-terms/global-logistics-freight)

In disputing the charge to AGL (with many emails, escalations and cases) they claim that they did notify us via the NRA uploaded to the Seller Central booking page.  Usually when Amazon uploads a BOL or new document to that page, we receive an email notification.  However, of course, we never received an email notification when the NRA was uploaded. So we had no idea it was uploaded or to even expect such a document. Therefore, I was not given an opportunity to review and authorize the new charge. I think this is is deceptive and a sneaky. My messages with AGL rep go no where.  

Considering taking this to the FTC or our Attorney General. Thoughts? Has it happened to you guys?  

Amazon Global Logistics increasing freight charge w/o notice