Cant book donar darshan tickets for sept 30th

https://preview.redd.it/8gt6kah6c8ph1.png?width=2344&format=png&auto=webp&s=4ea37fde62415155ad45a5353cd3f64dea976e26

hi everyone, i donated to ttd on the night before the new rules were effective and after donation, i checked i was given the old benefits, now im trying to redeem the privileges, and im getting this error. any help would be appreciated on how to fix this. the customer care number is not reachable