Anthem Blue Cross Blue Shield Frustrations

I'm so tired of Anthem Blue Cross Blue Shield. They're terribly expensive and simply horrible. Their formulary may be decent, but $500 copay at Children's is absolutely ridiculous, and yes, I found out they are the ones who submitted that requirement.

That's not all, however. If you are a broker or an enrollment authority for employees at your company, you might have or will encounter some of these issues with their system:

• Randomly deleting employees' records and won't let you re-add the employee.
• Secretly changing the current coverage date to future coverage date despite the employee already having an insurance card showing current coverage date before that change.
• Database Not Available, Try Later countless times when enrolling employees.
• Having to put Urgent and request Administrative Override in an email to support just to get anything done now.

Despite proof of these issues, they refuse to acknowledge or even fix them. All I have to say is get every single document you can and do not speak to them by phone, make sure everything is in writing. Stay away from their website and app chat as well. You want everything in email.

If you are an employer, please steer clear of this company, both for your peace of mind and that of your employees.