What's the point

You guys! Im beyond frustrated. I contacted customer service regarding an item that hasn't been delivered. I ordered it beginning of August it was supposed to be delivered on August 24th still has not been delivered. Seller is claiming they can't find order in their system claiming that if walmart can tell them how to cancel they will. So asked . AI asked if I wanted to cancel. I was very clear and told them noo im a reviewer and I can't cancel. Ai sent me to a live agent. The live agent asks for some time to go over our chat. So I waited at which point the agent says ok I've initiated cancelation on your behalf. Anything else I can help with. ARE YOU FREAKING KIDDING ME! I panicked. I said I never requested cancelation. Why would you cancel. Why ask for time to go over the conversation if you weren't even gonna bother reading it