Rude encounter with the 216 bus driver (#8161) at Kings Place today

Was waiting to catch the 216 run (Bus #8161) between 3:00 and 3:10 PM today at Kings Place. The driver was just chilling on his phone, completely ignoring the stop. He actually looked up at one point to grab a drink, made eye contact with the crowd of us waiting to board, and then intentionally ignored us to go back to his phone.

After a few minutes, someone else gives the door a knock to get things moving. The driver opens the door and immediately directs all his anger at me. He gave me this incredibly rude, condescending lecture, basically saying: "I will only open the doors when I feel like it, not if you knock on them."

I didn't even knock! Felt like I was being yelled at by a miserable teacher telling me the bell doesn't dismiss the class. Why are people like this?