Municipal court circles

Had a parking ticket go to collections. Found out when I couldn’t get new tabs. Well now collections is paid, has been for months, but the court still shows an unpaid ticket when I go to pay my tabs. I’ve verified with collections that the court knows I’ve paid, but I cannot get ahold of the court at all to check what’s going on. They’ve kicked me off hold so many times, I have to go back to work tomorrow so I can keep this persistence up.

TLDR, can I go into the court and find someone to speak with about a parking ticket issue? If so, what location/counter? TYIA