Screw PPL for scamming me and giving me the administrative runaround

They deliberately didn't process a shut-off request for property I moved out of, and billed me for months.

They scammed me and stole hundreds of dollars from me. If they had stolen more money , I would sue them , but it's not worth the time and effort to do so for the amount that they stole - which is why they did it.

They kept billing my account for two plus months after a shut-off request and pretended that I never submitted a shut-off request, despite multiple emails from PPL saying that I did.

Honestly, I thought this was a simple mix-up, and that if I called, we could resolve it....nope

They claimed that the emails and account records I had were errors in their system , and none of it was true. They just repeat the same phrase over and over again , no matter what I said, until gave up.

They told me I don't have any recourse to do anything about it and they won't send me any records , they said they'd have a policy if not sending emails or paper mail about issues like this , which seems implausible.

Basically , I could file a complaint with the state of Pennsylvania energy commission or sue them , that's all. I have absolutely no faith in the state of Pennsylvania to act on my complaint.

It isn't enough money to be worth the cost in time of filing a lawsuit. PPL knows exactly what they're doing.

In summation f*** these scammers.