Experian is 60 days late in paying my small business. Who holds them accountable?

As of today, u/Experian is 60 days delinquent in paying me for services I provided on July 22.

My invoice, sent on July 23rd, was marked “due upon receipt,” as was the signed agreement. After the first month passed without payment, I emailed my point person, the Women in Experian team leads who attended our meetings, and the person who signed the agreement at least six times. No one replied.

When I received no response, I went public and posted about it on Reddit. The next day, September 8, I heard from my point person, who said they were handling it. By then, the payment was already 48 days late.

On September 10, I was told a check had been mailed on September 9. Later, I found Experian’s public Supplier Rules of Engagement page, which states that vendors are paid only through EFT.

So why am I still waiting for a delinquent payment by check when payment could be sent directly through the Intuit invoice I provided or through EFT?

The page also says to direct payment questions to Accounts Payable. Yet I couldn't find any published contact information. When I asked my point person, they said they do not provide that information. After I raised the issue publicly on Facebook, I received the Accounts Payable email address the next day.

I have since sent several emails to Accounts Payable and have not received a response.

Experian holds consumers and businesses accountable for paying bills on time. So who holds Experian accountable when it does not pay its own vendors?

Since I haven't been able to get a clear answer or resolution directly, I am sharing my experience publicly again.

My understanding is that because this amount is under $5,000, small claims court may be my next option. If you are a lawyer and know of a different or more appropriate path, please let me know.

If you are tired of large corporations taking advantage of small businesses and consumers, please share this across your channels, pages, and with anyone who needs to see it.