Claiming tickets on the event, what are needed?

I messaged Fliptop's fb page and ordered pre-sale for bwelta balentong. For whatever reason, my fb got disabled. Did an appeal already kasi hindi naman ako active ginagamit ko lang messenger for personal shit pero sa fb wala kahit comments post wala inactive since pandemic.

Hindi ko mapapakita yung convo namin ng Fliptop tho nag provide ako ng full name ko after payment. Is that valid to claim my ticket?