What should you look for when choosing a payroll provider for a cannabis business?

I work in the payroll side of the cannabis industry, and this is something I think operators should ask more questions about tbh

One of the biggest things I'd ask a payroll company is pretty simple:

Do you actually support cannabis businesses, or do you just happen to accept them... right now? Because those aren't the same thing. I'd also want to know how long they've worked in the industry specifically with cannabis businesses with follow up questions of, what happens if their policy toward cannabis changes, how payroll taxes are handled, whether you can actually reach a person when something goes wrong, and whether the system can support you if you add locations, entities, or states. I would most definitely be asking about total costs although, the more transparent they are even without you asking, the better. Not just the advertised PEPM rate, but easy ways to identify service packaging. I'd pay keen attention to the implementation process, W-2s, tax services, support, additional modules, additional entities, etc.

I obviously come at this from the payroll-provider side, so I'm curious to hear from the operator side:

What do you wish you had asked before choosing your payroll company?

And if you've ever had a payroll provider stop supporting your cannabis business, what happened?