Kraken closed my account, funds are missing, and support refuses to provide a Trace ID!

I’m posting here out of sheer frustration because Kraken email support is sending me in endless circles with copy-paste automated responses.

Here is the timeline:

1. Kraken abruptly closed my account (which I know they are allowed to do per TOS). I was told to withdraw my remaining fiat balance.

2. I initiated my final GBP withdrawal (15.97 GBP) to my previously linked UK bank account (Altery).

3. Kraken locked my account completely. Support rep "Chester" emailed me saying the withdrawal was "successfully processed".

4. However, the funds never arrived at my bank. UK Faster Payments (FPS) are typically instant.

5. Support rep "Michael" then emailed me saying "contact your bank, the funds have been returned to the original bank account," while simultaneously stating they "cannot disclose more details."

The Core Issue:

I contacted my bank (Altery), and they explicitly told me they CANNOT trace any incoming funds without a Faster Payments Trace ID (FPID) or an official receipt from the sender.

I replied to Kraken support repeatedly asking for this simple FPID or a transfer receipt so my bank can investigate. Instead of providing the tracking number, Kraken support just completely ignores the request and keeps pasting the same robotic text: "contact your bank."

How am I supposed to ask my bank to trace a missing transaction when Kraken refuses to provide the payment tracking ID? If the money was actually sent, providing a receipt or Trace ID should take 2 seconds. Right now, my money is gone, my account is locked, and Kraken is refusing to prove they actually sent the funds.

Has anyone else experienced this?

@KrakenSupport - I will send my ticket number via DM to the mods. I am not asking you to reopen my account. I am simply demanding the FPID/Trace ID for my missing withdrawal so I can locate my own money!