Withdrawal on hold & account restricted for 5+ days without update

Hi Kraken Support Team,
I am reaching out here because my crypto withdrawal has been placed on hold since September 18, and my account is currently restricted from live chat assistance.
I was informed that the review would take up to 5 days, but that timeframe has now passed with zero response or updates on my support ticket.
Issue: Withdrawal on hold (internal review)
Context: My prior withdrawal to the exact same verified recipient address was already reviewed, cleared, and successfully processed.
The funds are currently held, and I cannot get in touch with an agent via chat. Could you please escalate this ticket directly to the Compliance / Funding team for an immediate review?
Thank you for your assistance.

Posted Sep 23, 2026, 8:45 AM UTC

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