Boomerang Casino (Rabidi N.V.) confiscated €20,800 balance without proof – Advice on legal/recovery options?

Hi everyone, ​I’m posting here to share my experience with Boomerang Casino (operated by Rabidi N.V.) and to ask if anyone who has dealt with similar Curaçao operator disputes has successfully recovered their funds through legal action or foundations. ​Here is the summary of my case: ​The Issue: Back in April, I accumulated a balance of ~€20,800 playing live casino games after a €1,000 deposit. I successfully withdrew €500, after which my account was suddenly closed and the remaining ~€20,800 balance was confiscated. ​Lack of Evidence: Customer support gave vague and conflicting excuses (referencing general T&Cs, sister casinos, and open banking deposits), but never provided a single transaction log, bet ID, or proof of any violation. ​Casino Guru Mediation: I opened a formal complaint on Casino Guru (Complaint ID: 223869). Over four months, the casino was given multiple extensions to provide evidence to the Complaint Specialist. Four consecutive times, the casino representative posted the exact same copy-paste template response stating they were "waiting for their internal department," never supplying any proof. ​Direct Communication: I emailed them directly offering to discuss a fair, direct settlement to resolve the issue amicably. They completely ghosted my emails. ​Unlicensed Status: Official Curaçao Gaming Authority (CGA) records show that Rabidi N.V.’s license (OGL/2023/103/0067) was revoked back in June 2024. ​Since standard mediation and support have yielded no results, I am preparing to submit my case file to specialized legal foundations (like SBGOK) for legal action in Curaçao. ​Has anyone here successfully recovered funds from Rabidi N.V. or similar unlicensed Curaçao casinos through legal channels or chargeback processes? Any advice or shared experiences would be greatly appreciated.

Posted Sep 25, 2026, 5:12 PM UTC

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