Need help getting my port-out account number — verification line never answers

Hi Ultra Mobile team,

I’m trying to port my number to another carrier and need my port-out account number.

Customer Care told me to call the Verification Department at 855-826-9723, but I’ve called twice and waited around 40 minutes each time without reaching anyone.

I’m currently outside the US, and the online chat on the Ultra Mobile website also keeps disconnecting, so I haven’t been able to complete the verification through any normal support channel.

I’ve already sent a private message to u/UltraMobileAllie with my account information. I’m happy to verify ownership by SMS, ICCID, registered email, payment details, or any other secure method.

Could someone from the Ultra Mobile team please help me get the port-out account number, or escalate this to the appropriate team without sending me back to the same verification phone line?

Thank you.