Kohls return

I purchased an item from Kohls using a Discover card in my apple wallet.

Capital 1 bought Discover and sent me a new “Discover” card with a new number. The old card was closed.

I went to return the item, well within all Kohls guidelines. Kohls will not return the item because the card used is closed, I can only get a store credit. Kohls says they have no way to override the security rules of their return policy.

Both Apple Pay and Capital 1 say Kohls should return to account as the account isn’t closed, just a new card number was issued.

Does this make sense? How infuriating!