📦 Before you order / waiting on tracking? Read this first

We’ve noticed a lot of the same questions coming up lately, especially around orders, tracking, and the different storefronts, so here’s a quick clarification that hopefully saves everyone some stress.

WDFix and SR17Shop are affiliated, but they operate as separate storefronts. That means pricing, pack sizes, promotions, checkout and order processing may be different depending on where you ordered.

If you’re contacting us about an order, the fastest way for us to understand what happened is to send:

• Which website you ordered from — WDFix or SR17Shop
• Your order number
• The date you ordered
• Which shipping option you selected
• What the current status says — processing, completed, label created, etc.
• Your checkout email privately if needed — please don’t post personal information publicly

One thing we also want to clarify: getting an “on its way” or processing email doesn’t always mean the carrier has scanned the package yet. We’d rather tell you we’re still checking than give you a tracking answer we can’t verify.

We know some customers have had delays recently and we also appreciate everyone who has come back afterward to update the community when their packages arrived or their issue was resolved. Those updates genuinely help other people who are waiting and worried.

For questions about using our current product, we also have a general guide here:
https://www.reddit.com/r/WDFix_SR17/s/qsQgid876g