Corsair Support Help!

I have a ticket for a warranty exchange and I am supposed to be receiving a K65 Plus Wireless Tactile 75% Mechanical Gaming Keyboard as my replacement. However, the ticket is taking a lot time to be resolved as there are often multiple days between emails (4 days since last email and other emails have been spaced out usually 3 days). I use my keyboard for school and tournaments I participate in and have one coming up soon, could my ticket please be expedited so I can get my new keyboard and replace my defective one? Thank you. Ticket Number: 2009191093