Five days since claim filed. Zero contact from any adjuster. Is this normal?

I filed a claim last Thursday. I called on Friday and was told that it would take 72 hours to assign it to an adjuster. I didn’t hear anything today so I called in, and learned that it was assigned to someone, but they left work already since they’re on east coast time and I’m out west.

Tomorrow is day six of zero action from Progressive. I got my own rental car and had it billed directly to the claim. My car isn’t safe to drive and may be a total loss. I have collision and rental coverage.

Why is this taking so long and how can I speed it up? I really don’t want a week to go by with nothing done.

Thanks.