TL Workload vs. Pay — Anyone Else Experiencing This at Sagility MNL?

I’m currently handling almost 25 agents because we’re short on TLs, but they’re still continuing to hire more agents. At this point, I’m honestly wondering—are we really that understaffed, or is Sagility already doing some cost-cutting? 😅

What’s even more frustrating is that there’s no additional compensation or incentive for handling a bigger team. Every payday, it’s usually just around ₱15K–₱16K per cutoff, and even getting incentives is already a challenge.

On top of that, we’re required to conduct weekly coaching based on the number of agents we handle. Then there are all the reports, follow-ups, and other deliverables that keep piling up. Sometimes, I barely get a break and still can’t finish everything within the day.

You’re expected to manage a huge team, complete all your deliverables, conduct coaching, monitor performance, and handle everything else and then you still get asked for updates like you’re not already doing a hundred things at once. 😂

So, to anyone planning to get promoted to TL at Sagility, good luck! 😂 Just be ready for the workload, the endless deliverables, and all the additional requirements that come with the role.