did your team actually adopt the crm? HubSpot vs Salesforce

right now we're using a spreadsheet, email and calendar reminders. it's not ideal, but everyone knows how it works, so changing the process feels like a bigger decision than i expected. i dont want to introduce a complicated system where the sales team spends more time entering information than actually talking to prospects. anyone using either one with a small team, how easy was it to get everyone on board? did people naturally keep their records updated or did you need someone constantly checking things and once everyone was using it, did it actually improve visibility into the pipeline?