Where to report a delivery hub or my card delivery?

Hello, nagkuha ako ng maribank card last august 23 and it already arrived here in my city around august 30. However, pansin ko yung parcel ko sinasadyang i out of delivery then after the day lapsed ay bigla nalang "insufficient time" and this has been going for 8 times already. Parcel out of delivery then Insufficient time then parcel received in the hub.

It's supposed to be 7 days lang to get this pero naabutan na ako ng 1 month waiting on this. I want to report it to kasi parang sinasadya na ata nila para di lang maka deliver. I already tried escalating it with the maribank app pero super no used since they keep doing it.