The worst experience ever using Sesame.

Ill make this short, but a quick warning to those looking online for a quick solution for prescription refills.

Sesame looked like a great deal, my Meds all qualified for their everyday RX program, the 60$ monthly prescription + 3$ a month for meds. Amazing.

Go on to the app, look up a provider. That's where the BS begins, right in that visit.

First of all it was rushed af. A specific reason I picked sesame is because you can PICK to have that first order of meds to just be sent to the Local pharmacy, but pay regular prices for the meds. I needed them that week, all good, I was ok with that then get them delivered for the next however many months.

We get to the end of the Visit and the provider just being vague, and says oh I guess I can't do the local pharmacy. I see her clicking around on her screen, looking confused, and that was that. She just tells me it's not an option. So I ask If she thinks I'd get my meds within 6 business days and she was very confident, that it usually only takes 2-4. So the whole can send to local pharmacy thing, apparently not an option.

I had my visit on Aug 30th. Every day, checking the app to see fulfilment details, nothing. Another day. The day of my out of state trip, still nothing, No meds when I needed them, had to get an emergency bridge fill at my pharmacy.

Ok the prices is good, I can just use this bridge and wait for my mailed ones and I was still ok. Not really great service, but ok.

22 days pass. 22!

And my app still has no fulfilment details.

I started my email back and forth with customer service on the 3rd. I have 8 emails telling me they are waiting on the engineering team to see whats going on......

I finally called them, started recording the convo, and was quite frank and said I need a refund.

They did process it, but when I asked the rep, "How on earth did you guys have such a failure to deliver ANY goods/services that I paid for" He just said He didn't know.

Complete waste of time, and if this company is doing this to thousands, millions of people? just borrowing 60$ interest free from that many people? Something is super fishy.

Anyway, Provider sucked, They don't let you pick a local pharmacy, and completely left me out to dry on my meds.