Do i have any recourse?

Buyer Needs Help

Looking for advice here w/this very frustrating experience ive had w/a seller on Etsy. I had purchased items from this seller in the past and never had issues so I am shocked at how this latest order played out. First, I let the seller know the order was time sensitive and double checked they could meet the timeline and they said yes. I placed the order and time starts passing with no tracking number given. I followed up and they said oh do you want expedited shipping just in case things are getting close? I said fine and they charged me additional money they had me pay through paypal (i assume this is just lost now since it was outside of Etsy but I was trusting them.) Still no shipment and the item was due in 2 days. I follow up again and thats when they admit the item was not shipping form the US like their page claims but actually China so there was never any hope I'd get my items on time. I asked for the shipping to be refunded since there never was going to be expedited shipping and they continue to ignore me.

Normally I'd just report the item as being late to Etsy, however, what i didnt notice until after i'd placed the order was what they told me in Etsy messages for timing and what they had on the actual order is different. I just trusted the words in the messages and didnt double check the order.

I DID look at the shipping info on the product page when I ordered and my timeline was covered there. But for whatever reason, the delivery window on the purchase receipt was moved out a few days which is after they told me I'd have the item (and after I need it.)

Do I have any recourse through Etsy with this? Or will they only go by the delivery dates on the purchase receipt regardless of what the seller wrote to me through messages?

This is also seller with thousands of reviews and around a 4.8 rating and i saw no recent reviews with complaints about service or delivery.

Posted Sep 29, 2026, 2:35 AM UTC

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