So I just had one of those Shipt orders that makes you wonder what exactly the customer expects you to do.

The order was going to an apartment complex. The customer provided zero instructions for getting into the building. No entry code, no door code, no instructions—nothing.

I tried calling them several times. No answer.

So I ended up contacting the leasing office, and thankfully they let me into the building. I figured, okay, problem solved.

Except… nope. 🫩

The elevator required the resident to actually buzz me up to their floor.

So I called the customer again. And again. And again.

Still nothing.

At that point, I had no way to physically get to their apartment. I wasn't going to start knocking on random doors or somehow break into a restricted elevator, so I decided the safest option was to leave the order in the mailroom.

I put everything neatly to the side, took a picture, and messaged the customer explaining exactly where their order was.

I marked the order delivered and after all those unanswered calls & messages...

Almost immediately: 1-star rating.🥴

I was honestly like, What was I supposed to do here?

I literally tried calling multiple times, got the leasing office involved, got into the building, tried contacting the customer again so I could get upstairs, and then safely left the order in the mailroom when they remained completely unreachable.

So I submitted a rating forgiveness request to Shipt and explained everything.

And to my surprise they actually approved it.

They told me they reviewed my request and my last 50 rated orders, and determined that one or more recent ratings didn't reflect the quality of service I provided.

So the 1-star was forgiven. 😂🖕🏼🖕🏼🖕🏼

I'm just genuinely curious what they expected me to do. Literally the shittiest of human beings.

“Sorry, your elevator requires a resident to buzz you up.”

Customer: No response.

Me: Okay, I'll leave it safely in the mailroom and let you know.

Customer: ⭐

🫠

Apparently I was supposed to develop teleportation as a secondary Shipt skill.

Big shoutout to Shipt for actually reviewing the situation instead of just automatically siding with the rating.

Random, unreasonable Karen: 0

Shipt rating forgiveness: 1 🫡

Got a 1-star on Shipt because I couldn’t magically teleport through a Karen's apartment building