Anyone else having trouble verifying/withdrawing from LiteTree?

I have previously verified my account in the past and have also done a 0.9 LTC transfer in the past, but I seem to have hit a roadblock recently. I have tried multiple times in the past week to withdraw some Litecoins but these withdrawals have either been cancelled or are still pending. I have spoken to customer support and was told to try to do the verification process again, but it won't let me submit the form. I have tried using Firefox, Chrome, and a fresh Internet Explorer with no add-ons. Because the customer support is pretty lackluster at LiteTree, I am reaching out to the Litecoin community to see if I am the only one with these problems. Let me make it clear that I am not accusing of LiteTree of being a scam and am just seeking help. Thanks.