Apple's Genius Bars are dogshit

Apple and Genius bars are just total fucking dogshit. I say that as someone that's used Macs since a Performa 580CD, so it isn't Apple hate here, they're just objectively bad. They're the worst if you're a paying customer who wants to buy something - takes for-fucking-ever to find someone who wants to ring up a sale instead of standing around showing some 4 year old kid an iPad. They hate paying customers more than they hate the idea of being helpful.

This is a bit long, but it includes a cell phone store employee outdoing a whole team of Apple tools: I needed to unlock my iPhone. This is normally done through the carrier, and my carrier has a provision that the phone must be on their network for 3 months for it to be unlocked. No problem as my phone had been on theirs for about double that - well, I should say, an iPhone 5 on my account had been on that long. I'd had the phone replaced a month earlier (since Apple's first iteration of anything is usually shitty - sort of like every one of Samsung's iterations of something).

Normally when you get the phone replaced in the Apple store, they're supposed to add it back in as an iPhone in my provider's system. Whatever that means. They forgot to do that when it was replaced.

So the guy at the cell store can't get his software to give me a code - even though he very much wants to. He prints off the documentation for me, and sends me to the Apple store, who are, of course, thoroughly useless, and tell me they can't do a thing. I explain the situation more thoroughly in a way they might understand (they couldn't believe that they'd possibly fucked up - as if their entire lives weren't fuckups, or something).

I go back to the cell store, and now he's mad that the Apple store is so worthless, so he goes on break and comes on down to the Apple store with me. They start trying to run their mouth about whatever garbage they're pedalling and he shuts them right down, being an employee of the company the Apple store people are making up lies about. They bring out a few different managers, each of which needs a new explanation. At the end, the condescending piece of shit Apple manager tells me he'd REALLY like to get this resolved in a way that works for everyone (fuck you, I hate you). The cell store guy explains that I can't wait two months for it to go through - I was leaving for work in two weeks, which I thought was more than adequate time to get a phone unlocked. The Apple person expresses his desire that they'll come up with some solution for me (they can't, since they're useless).

In the end, the cell store guy files a ticket with province-wide management, and gets someone to override their system and unlock my phone for me. Apple did exactly fuck all to fix THEIR fuck up (to reiterate - they didn't update the provider's database when they replaced my phone, so it was as if I had freshly activated it, and thus ineligible for auto unlock). Then, the Apple store has the audacity to call me, after the unlock had worked, and inform me that "if I preferred the way they handled the issue, I could always take all of my service requests directly to the Apple store". FUUUUUUUCK YOU.

Also, I brought in a frayed power adapter from a 2009 MacBook in 2011, to which the blue shirted chimp told me "yeah, that looks pretty dangerous, you should buy a new one". See you in hell too, bitch.

You can imagine my frustration when reddit thinks that the Apple store is the GOOD part of Apple - it's the fucking inverse of that.

tl;dr apple fucks up, preventing my carrier from unlocking phone. carrier rep personally walks with me to apple store and tells them to fix it, they won't. after carrier gets it escalated and fixes it, apple tries to take credit.