Verizon Update Center popup? Overlaid over all windows and cannot kill from taskmanager? Bizarre problem.
http://puu.sh/8qCxY.png That is a link to a picture from my puush of the popup i've been getting daily for the past 3ish days. It started coming on the first day I turned my computer on after a weeks vacation, very odd timing. I haven't seen any slowness or computer issues from it. It just pops up and there's no way to close it as it pops up from the top left with no exit button, and task manager has two programs called VzDetectAgent.exe and VzDisplayAgent2.exe that both will not close or link to a folder when i rightclick>show in folder. I can make it "remind me later" but even clicking that on it freaks me out. I've run Malwarebytes, MSE, rkill, and tdsskiller and NONE of them reported anything suspicious, rkill did nothing to it, etc. Does anyone know if this is a legit popup or not?
VERY VERY sorry if this isn't the proper way to deal with a problem like this. All I would like is some help and I'll be out of your hair. Thank you so much for reading this!
EDIT: MAJOR information point- Every time it pops up it displays different information than the last time. Like right now it says:
UPGRADE YOUR WIRELESS SECURITY
We recommend that you upgrade the wireless security settings on your router to the latest version. Our In-Home Agent will help you update your settings to keep your data protected at no cost to you. To upgrade your settings press the START NOW button. This recommendation may not work if the device you are upgrading was manufactured before 2006.
Posted May 1, 2014, 5:38 AM UTC
When you say you cannot kill it from task manager does that mean you have ID'd the process in task manager?
I don't quite know how to "properly" ID it. I just assumed the unclosable exe's vaguely titled with Vz in their names were the problems. Is there something else I can do? Sorry if I don't quite understand what you meant :(
The way you worded it, it seemed as if you identified the task but could not kill it.
Have you looked in SERVICES? I think it would be running in there, possibly under Verizon Help or something like that, perhaps even as Verizon Update. If it is running in there, which I suspect it is, set it to DISABLE.