Parking Solutions Ticket on 400 S 700 E

Does anyone have any experience with this company and their "tickets". My girlfriend feels she was erroneously ticketed at the 400 S 700 E location, near the Jimmy Johns. She has receipts from Jamba Juice proving that she shopped in the stores, but when she calls to complain she's just threatened with the ticket going to collections or getting charged more.

I know some people say not to pay the tickets, others say it's not worth the risk of going to collections and being on your credit. Just wondering what other people's experiences have been.

Posted Jul 23, 2014, 10:14 PM UTC

926
CentralCitySLC•

Was she actually parked in the Jimmy John's section or on the other side? There is a lot of bad blood between JJ's and the rest of the strip mall, they will each ticket or tow if you park in one but patronize the other.

9
houseJrOPGreater Avenues•

No, she parked on the strip mall side and walked to the sidewalk for some reason, then went to Jamba. The strip mall issued a ticket saying that she can't leave the shopping area for any reason, even if she ends up shopping there.

2
CentralCitySLC•

That's bizarre. Maybe they thought she had parked there and taken TRAX. I recommend calling the management of the strip mall rather than the ticketing agency.

3
acisnot•

I would also call the gm of the store she was patronizing and complain. Retail doesn't do well when their customers are being harassed.

1
wyldcraterSugar House•

Always go immediately above the ticketing agency, try contacting Jamba Juice and complaining that you received a ticket while a patron, and you doubt you'll use their restaurant anymore because of this.

9
cmitchrunHolladay•

This place is such a nightmare... The blood thirsty parking enforcement people, just sit and wait for people to park there and got step off of the property. Here is an article from the Tribune about others who have dealt with this exact same lot. It seems like she may be out of luck, because the company just doesn't care. Although, correct me if I am wrong, but if it goes to collections, it can't affect your credit because there is no way that they can access your social security number.

http://www.sltrib.com/sltrib/politics/58113029-90/parking-lot-jamba-juice.html.csp

6
[deleted]•

actually they'll go through the state and file a small claims court claim and thats how they'll hit your credit

they can also go to the DMV to get your name and address

2
houseJrOPGreater Avenues•

Why does the DMV give out the name and address to these companies?

On the other hand, she would gladly go to small claims to show her receipts to a judge and let the court sort it out.

2
cmitchrunHolladay•

Oh I guess that's true... Didn't even think of that.

1
[deleted]•

This raises an interesting question for me...

If I lend my car to someone, am I then responsible for every parking ticket they wrack up around town with my car? If they can't prove it was me who parked it there, am I still responsible as the owner of the car?

I know that with speeding/stoplight cameras, if you challenge it and they can't prove it was you, only your car, they can't hold you to it.

2
ZuchuSalt Lake City•

As far as I'm aware that kinda ticket will find its way to whoever the car is registered to, regardless of who was driving.

3
[deleted]•

Find its way to, sure, but am I legally responsible for it, or are they just acting like I'm responsible for it because they know most people are too chickenshit to stick up for their rights.

2
ZuchuSalt Lake City•

My guess would be they'd take the stance of "you're responsible for dealing with the consequences of letting someone use your car".

But I'm by no means privy to any form of law so I could be completely off.

3
Just_A_DinosaurSalt Lake City•

I'm not sure about the laws here, but in other states for red light camera you can usually name the person driving and they will be ticketed. That's how car rental companies can avoid tickets. If they contest it and you can't prove they were driving, then you are responsible.

1
[deleted]•

Hmm. Years ago my brothers shared a car, one of them either ran a red light or was speeding. In the end neither paid the ticket because the photograph didn't show who was driving, though the car was obviously registered to one of them...

1
Just_A_DinosaurSalt Lake City•

This was in New Mexico. I think they have uninstalled the cameras now due to overwhelming hatred (and not improving safety). Can't say that they apply everywhere.

1
vendetta4guitar•

I got a ticket there about 8 months ago. I ignored it and haven't heard anything or seen anything on my credit history about it.

2
hyperjumpgrandmasterWest Jordan•

I have a story about these guys:

So, Parking Solutions has what I would consider a shady business practice. They only enforce a very specific area of that parking lot, but there are no signs or notices ANYWHERE informing patrons of their enforcement area. About a year ago I had a very similar experience as your girlfriend. I parked near Jimmy John's then walked over the divider to Taco Bell. There was no parking at the Taco Bell, and I didn't want to wait in the drive-thru.

I wound up getting a ticket for parking my car and leaving the premises. I was in Taco Bell for less than ten minutes (did the math based on the time written on the ticket, and the time on my Taco Bell receipt).

My saving grace was that the person who wrote the ticket got my license plate incorrect. The make and model of my vehicle were right, but the license plate was dead wrong. So I called them up to dispute the ticket, and to tell them I had no intention of paying, since the license plate on the ticket did not match the license plate on my car. I gave them the ticket number and asked them to verify what their records showed as the license plate. They said they couldn't give that out, citing privacy concerns. Fair enough. But I still was not going to give these guys a dime.

I explained the situation to them, that I was in Taco Bell for a very short period of time and could prove it with my receipt. I may have left their enforcement boundary (which is not visibly marked in any way), but I did not leave the shopping complex. They asked me to email them a copy of my receipt as proof, which I did after blacking out everything except the date and time. They called me back and said they would lower the fine by $20. I said I still refused to pay, because they could not even verify that it was my vehicle that they ticketed.

That's when the gloves came off and they started with threats of it going to collections. Saying I would end up paying more and it would negatively affect my credit. I calmly told them I would take my chances with their collections agency. Then they told me that they also recorded my VIN number and would turn my information over to "the authorities" if I didn't pay. I remember exactly what he said next: "You could be looking at potential legal trouble if you don't pay us." At that point I knew exactly the bullshit game they were playing. This was not a criminal issue by any stretch of the imagination. I told them I seriously doubted it would come to that and hung up.

I held onto the ticket and my receipt for the following six months, just in case. It's been over a year and I haven't heard anything more from Parking Solutions, their collections agency, or any legal trouble from "the authorities".

These guys are a private company that work for a few of the business in that complex. They're not even rent-a-cops. They probably didn't qualify to be pizza delivery boys and so took this job instead. They have absolutely no legal authority. Maybe I got lucky with the fact that they got my license plate wrong. But judging from a few other comments here, it sounds your girlfriend can safely ignore the ticket without consequence. I would advise to at least call them up and offer to send them a copy of the Jamba Juice receipts (black out everything with a sharpie except the date and time) as proof that she didn't leave the complex. Refuse to pay the ticket and don't back down from their threats.

2
FurnitureCyborg•

A coworker got a ticket there while we were in the pizza place there. He said he showed them the receipt and they dropped it. If you have your receipt I would try that. The people that run that lot are idiots.

1
letney•

I really hope your GF paid with a credit card. If so, have her check her statement online for the Jamba Juice transaction. If so, print it, black out the personal details, copy that, highlight the date and time, and send it attached to a letter. Write the letter factually listing her recollection of the events and state that she will not be paying the ticket because she was a legal customer. CC a copy to the Jamba Juice corporate office too.

If you do this, you may get out of it. Otherwise pay that shit so it doesn't go on her credit report.

1
postfontaine•

My co-worker called them and politely disputed his ticket saying that the parking signage wasn't adequate. If I remember, the signs are out at the entrance to the mall parking and hard to see while you're, you know, driving. My co-worker was nice and the company cut the fine from something like $45 to ~$20.

If everybody started calling the businesses there to complain, I really think they would start paying attention. I won't shop there anymore.

1
[deleted]•

[deleted]

1
halioscar•

I, too got a ticket there once. I wrote a strongly worded letter informing them that I had made purchases at Jimmy John's AND Jamba Juice, and that I would not be paying the ticket. I also informed them I was willing to take it to court if they didn't resolve the issue. I left my email and phone number.

Within the week I got an email saying that they would let it slide the first time.

1
mthompkins•

This happened to me on Friday except I was booted and charged $75. I was only there for 10 minutes tops. To make things worse, it was my work vehicle and I ended up getting written up from my employer. An innocent parking mistake cost me way more than the so called "crime"

As a result, I'm bringing much needed attention to this company. Who's $75 will they take next?

Check out my Facebook group- Parking Solutions Utah: how much is to much?

1
Motheroftheworld•

And yet another reason to avoid downtown. Between the parking kiosks that seem to not work and the limited parking in lots, which can be costly, and now this kind of watch dog parking gestapo tactics I just stay away. This is why the city has lost revenue from parking downtown. Well that and a mayor who thinks everyone should ride a bicycle everywhere. Yep, avoid downtown. Don't park there and let the stores know why they will not see you as a patron ever again.

-1
UTsnowdjtDowntown•

Do the kiosks not work sometimes? I'm genuinely curious because I never use them because I just use my spot for my apartment. The few times I have used them I haven't had a problem.

4
[deleted]•

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2
Motheroftheworld•

Yea, tell that to the people who have had tickets after paying for parking or were unable to pay due to the malfunction of the kiosks. This new parking system has had problems from the day it went on line. Sorry to be a grump and fool but, I don't want to have to get a lawyer to get a wrongfully issued parking ticket removed. Downtown is great if you live in downtown but, if you drive to get there you should be aware that there are parking issues and the cost of parking is not insignificant for someone who is low income or a senior on fixed income. Cheaper and easier to go to a suburban mall and park for free.

0