Notebook boots to BIOS after putting in new memory modules
My friend has Acer Aspire TimelineX 5820TG which got 3GB of memory which is not enough for the software she works on, so she decides for an upgrade - 2x Kingston SODIMM 4GB DDR3 1600 CL11 Non-ECC SR X8 KVR16S11S8/4 (should work for her notebook in my opinion). When she takes the notebook to the shop, the seller tells her they might not work (? how ?). They test the modules in her notebook and it boots to BIOS instead of doing anything else, the seller concludes it won't work.
Can anybody tell me what might be wrong with it? I haven't built / helped with anything that has DDR3, not sure what can go wrong here.
The only information I can get about memory for this notebook does not come from Acer's site and it just says the laptop is compatible with DDR3-1066 non-ECC, non-Registered, 4GB max per slot, 8GB max memory - it looks like the Kingston modules should work.
Posted Nov 12, 2014, 6:15 PM UTC
Does it work with only one stick in?
Does the bios show the new ram?
That's the problem - I wasn't there and I only know what she told me.
I'm not sure how you want us to help you then. It should work. It doesn't and we don't really have the ability to figure out why.
The only thing I can think of is the speed of the ram is too fast for the motherboard.
Well, if it was something that happens to people, it was worth ask... - I've never had a behaviour like this pop up.
The only thing I can think of is either problem with BIOS (maybe old one?) or corrupted memory sticks.